Refund Policy
The product is a downloadable commercial source package. Refunds are limited to the specific cases below.
Covered cases
- A duplicate charge for the same purchase.
- An unauthorized or fraudulent charge confirmed through the payment investigation process.
- A reproducible defect in the delivered Lensically product that prevents the documented installation from being completed, when the purchaser reports it within 14 calendar days of purchase, provides the requested evidence, follows reasonable diagnostic steps, and Lensically cannot repair the defect within a reasonable period.
Not covered
- Change of mind after access to the downloadable source package is issued.
- Failure to maintain required GitHub, Cloudflare, Meta, Threads, OpenAI, domain, payment, or other third-party accounts.
- Third-party pricing changes, outages, policy changes, account restrictions, rejected apps, unavailable APIs, or platform enforcement.
- Failure to follow the documented installation sequence or refusal to provide evidence reasonably needed to diagnose a claimed defect.
- Audience growth, reach, followers, revenue, profitability, or any other business result.
- License violations, redistribution, resale, sharing, or prohibited use of the source package.
How to request review
Email support@lensically.com and include the purchase email, Stripe receipt or Checkout Session reference, product version, the installation step that failed, the exact error, and the diagnostic evidence requested by support. Do not send account passwords, API keys, access tokens, or other secrets.
Resolution
When a covered defect is confirmed, Lensically may first provide a correction, replacement package, configuration repair, or documented fix. If the covered installation-blocking defect cannot be repaired within a reasonable period, the purchase will be refunded to the original payment method. Approved refunds may take additional time to appear depending on Stripe, the bank, and the payment network.
No result guarantee
This policy is an installation-defect remedy. It does not guarantee continuous availability, platform approval, audience growth, reach, revenue, or business outcomes.