Data Deletion
Individuals may request deletion of personal information controlled by Lensically by emailing support@lensically.com with the subject Data Deletion Request.
What to include
- The email address associated with the purchase, support request, or relevant interaction.
- A brief description of the information or Lensically service involved.
- A Stripe receipt or Checkout Session reference when the request concerns a purchase.
Do not send passwords, API keys, access tokens, recovery codes, or other secrets.
Identity verification
Lensically may request reasonable evidence needed to verify that the requester is the person connected with the information. This protects customers from unauthorized deletion or disclosure.
What may be deleted
Where applicable, Lensically may delete or anonymize support messages, diagnostic records, customer details, download records, and other personal information under its control that is no longer required.
Records that may be retained
Some purchase, payment reference, license, accounting, tax, fraud-prevention, security, dispute, and legal records may be retained when reasonably necessary or legally required. Deletion from Lensically systems does not automatically delete information independently controlled by Stripe, Cloudflare, GitHub, Meta, OpenAI, a purchaser’s own deployment, or another third party. Requests concerning those services must also be directed to the relevant controller.
Customer-owned deployments
Lensically Operator for Threads is deployed into accounts controlled by the purchaser. The purchaser—not Lensically—controls data stored in that customer-owned repository, Cloudflare account, Meta app, Threads account, or other connected service unless a separate agreement expressly states otherwise.
Completion
Lensically will review verified requests and respond through the support email thread. Requests are handled within the period required by applicable law, subject to identity verification and lawful retention requirements.